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Frequently Asked Questions

Our aluminum fences are rust-proof, built to withstand winds over 170 km/h, and come straight from the manufacturer with no hidden upcharges.

General Questions

PrimeAlux products combine foam-core aluminum boards and heavy-duty extruded structural profiles (posts & rails), creating a rigid, rust-free system that’s engineered for high winds, low maintenance, and long life. This makes them stronger, more stable, more affordable, and more durable than standard wood, vinyl, or hollow metal systems.

Our products are available in both pre-painted aluminum coils and powder-coated aluminum finishes, giving you flexibility in design and durability.

The pre-painted aluminum coils feature a PU foam core, providing exceptional flatness, strength, and a realistic wood-like appearance while remaining lightweight.

The powder-coated finishes are applied to structural components for enhanced weather resistance and long-lasting color retention.

Both finish types are engineered to resist corrosion, delamination, paint peeling, cracking, or chipping — ensuring your fence or gate maintains its vibrant look for years with minimal maintenance.

Yes! You can:

  • Visit our Mississauga showroom

  • Request free samples shipped directly to you

  • View 3D models of our fences, gates, screens, and pergolas online

All of our products are made from high-grade extruded aluminum, finished with UV-resistant powder coating for long-term durability.

Yes, we can adjust height, width, or configuration to match your project.

Every product comes with a detailed instruction guide and downloadable PDF for reference.

We offer flexible and attractive design choices to match any project:

  • Panel Orientation: Choose between horizontal or vertical layouts.
  • Finish Options: Multiple powder-coat colors and textures available.
  • Privacy Options: Privacy - To keep outside eyes away, Semi Privacy - To allow airflow while keeping a degree of privacy, Privacy Plus - For privacy panels with extra strength for areas where extra strong fences are needed.
  • Architectural Add-Ons: Gates, privacy screens, and sunroof pergola accessories are all offered.

Absolutely. Our systems are engineered to handle both home and commercial applications.

Yes! We welcome visits at anytime. You’ll find us at:

  • PrimeAlux HQ: 2222 South Sheridan Way, Unit 116, Mississauga, ON, Canada

Still Have Unanswered Questions?

Ordering & Billing

You can contact our sales team directly or request a quote through our website. Once details are confirmed, we’ll finalize payment and ship your order.

We accept:

  • Credit / Debit Cards

  • Interac E-Transfers

  • Bank Transfers (for contractor and distributor accounts)

 

Full payment is due before shipping unless you have a distributor or contractor agreement.

Yes — applicable HST is added to all Canadian orders.

Changes are possible within 24 hours of placing your order. After that, adjustments may affect production or delivery time.

Currently, we do not, but we offer discounted pricing for contractors and repeat customers.

Contact our support team as soon as possible at info@primealux.com

Still Have Unanswered Questions?

Shipping & Delivery

We ship across Canada and the U.S. using reliable carriers and dedicated freight services.

Most orders arrive within 3–7 business days, depending on stock and location.

TypeDelivery TimeCost Range
Standard5–10 business daysVaries by weight and region
Express2–5 business daysQuote provided on request

Yes, pickups are available at our Mississauga location once your order is ready.

Inspect your order at delivery. If there’s damage, contact us immediately with photos, and we’ll handle the replacement process.

Yes — just let us know in your order notes, and we’ll arrange split delivery.

Still Have Unanswered Questions?

Company & Warranty

Yes — all Primealux products include a limited warranty covering materials and finish. Downloadable file included at the bottom of the website.

It doesn’t cover:

  • Improper installation

  • Accidental or intentional damage

  • Normal wear from use

 

Email info@primealux.com
with your invoice number, photos, and a short description of the issue.

Yes — we offer bulk pricing, marketing materials, and exclusive partner support for registered businesses.

2222 S Sheridan Way #116, Mississauga, Ontario, Canada

Our designs are developed by an international team of PhD-level engineers and materials scientists who specialize in structural integrity, corrosion testing, and aesthetic design.

Yes. Unlike most brands, we don’t import or rebrand — every extrusion, coating, and bracket is designed, produced, and quality-checked under our company umbrella.

 

Our fences use rust-free, foam-core aluminum, so they don’t rot, warp, crack, or attract insects like wood and vinyl. They keep their premium wood-look finish for years with almost no maintenance, are engineered for high wind loads, and are fully recyclable, giving you a longer-lasting, better-looking, and more sustainable fence than standard materials.

Still Have Unanswered Questions?

Shop Drawings

Our shop drawings are made to make fabrication and installation straightforward. They’re clear, organized, and easy to follow, so you’re not guessing on site or in the workshop.

Each drawing shows the exact dimensions, hole locations, sections, and assembly details you need to build and install the system correctly the first time. We include callouts, notes, and visual references so you can move step-by-step at your own pace.

If anything is unclear, measurements, details, or how a part is meant to connect, reach out anytime. We’ll walk you through the drawing, clarify the intent, and make sure you feel confident from start to finish.

Privacy fence

privacy horizontal fence On-ground Shop Drawing

privacy horizontal fence Under-ground Shop Drawing

Privacy vertical fence On-ground Shop Drawing

Privacy vertical fence Under-ground Shop Drawing

Semi-Privacy fence

Semi-privacy horizontal fence On-ground Shop Drawing

Semi-privacy horizontal fence Under-ground Shop Drawing

Semi-Privacy vertical fence On-ground Shop Drawing

Semi-Privacy vertical fence Under-ground Shop Drawing

Privacy-Plus fence

privacy-Plus horizontal fence On-ground Shop Drawing

privacy-Plus horizontal fence
Under-ground Shop Drawing

Privacy-Plus vertical fence
On-ground Shop Drawing

Privacy-Plus vertical fence
Under-ground Shop Drawing

Installation Manuals

Our products are designed to be easy to install, and every manual is written in a clear, step-by-step way. You don’t need to be an expert to follow along.

We include tips, diagrams, and everything you need to get the job done right the first time. You can take your time and follow at your own pace.

If something doesn’t make sense or you run into a problem, we’re always here to help. No question is too small.

Just give us a call and our team will walk you through it or point you in the right direction. We want to make sure you feel confident from start to finish.

Privacy plus horizontal fence Instruction manual

Under ground privacy plus horizontal fence Instruction manual

Privacy plus vertical Instruction manual fence

Installation Manuals

Our products are designed to be easy to install, and every manual is written in a clear, step-by-step way. You don’t need to be an expert to follow along.

We include tips, diagrams, and everything you need to get the job done right the first time. You can take your time and follow at your own pace.

If something doesn’t make sense or you run into a problem, we’re always here to help. No question is too small.

Just give us a call and our team will walk you through it or point you in the right direction. We want to make sure you feel confident from start to finish.

Privacy horizontal fence Instruction manual

Underground privacy horizontal fence Instruction manual

Privacy vertical fence Instruction manual

Installation Manuals

Our products are designed to be easy to install, and every manual is written in a clear, step-by-step way. You don’t need to be an expert to follow along.

We include tips, diagrams, and everything you need to get the job done right the first time. You can take your time and follow at your own pace.

If something doesn’t make sense or you run into a problem, we’re always here to help. No question is too small.

Just give us a call and our team will walk you through it or point you in the right direction. We want to make sure you feel confident from start to finish.

Underground semi privacy vertical fence instruction manual

Semi privacy vertical fence Instruction manual

Semi privacy horizontal fence Instruction manual